Services
Technology leadership and the systems it runs on
Five areas of work, each staffed by senior people who stay accountable after the first project ends.
01
Fractional technology leadership
Ongoing technical direction from a senior leader who has done this before, at a fraction of a full-time hire. I set architecture and roadmap decisions, run planning cadences, and represent technology at the leadership table, working alongside marketing, operations, and finance so the plan fits the whole business.
A recurring part of this work is finding automation that shows up in the numbers, not just the org chart. That means building a technology operating budget a leadership team can actually plan against, and being the one accountable when a system I recommended doesn't deliver.
Roadmap & architecture · Vendor evaluation · Technical hiring support · AI adoption strategy
02
Managed IT
Day-to-day IT support and administration, monitored and maintained by someone who knows your setup properly, not a rotating helpdesk queue. Devices, accounts, and infrastructure stay in working order without an in-house IT department.
A long-standing law firm client had been operating for years on an undocumented, line-by-line billed retainer, which eventually led to a dispute over what was in scope. I rebuilt the relationship from the ground up: a full infrastructure inventory across two offices, a restructured per-user platform fee replacing the ad hoc billing, and a written scope of work with explicit terms covering liability, data obligations, and emergency response. The same framework, reused for a second client, surfaced gaps the first version had missed, including indemnification and credential security clauses specific to handling privileged legal data. What started as a billing dispute became a reusable asset.
Helpdesk & device management · Network administration · Vendor coordination
03
Cloud and security
Infrastructure, backups, and access controls sized to your actual risk, not a generic checklist. I assess exposure, close the important gaps, and keep monitoring in place after the work is done, increasingly backed by Microsoft's own AI security layer: Defender XDR threat correlation, Security Copilot, and risk-based access decisions instead of static rules.
A client's Hyper-V restore failed mid-process, leaving orphaned checkpoints across three virtual disks, including 1.5TB of active data. The instinct in that situation is to start manually cleaning up the checkpoints. I diagnosed the actual cause first: Azure Backup owned the checkpoint lifecycle, and the coordinated snapshot behaviour was normal, not a fault. The right move was to stop touching anything and let the next scheduled backup job re-merge on its own. Correct diagnosis under pressure, not just fast action, is what kept that recovery clean.
Cloud migration · Identity & access · Backup and recovery
04
Dynamics 365 and business applications
Implementation and ongoing administration of Dynamics 365 and the business applications built around it, tailored to how your operations and finance teams actually work.
Implementation & configuration · Process automation · Ongoing administration
05
Custom platform and app development
Software built for a specific need that off-the-shelf tools can’t meet, designed to be maintained long after launch rather than handed off and forgotten.
Product strategy · Full-stack development · Long-term maintenance
Not sure which service fits
Fractional CTO leadership and managed IT for small and mid-sized businesses.
Vancouver, Canada
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